Our policy lasts 7 days. The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. NURSAFIA DESIGN SDN. BHD. will also not be responsible if your shipment is lost during the return transit.
Return & Refund Policy
To be eligible for a return, your item must be unused and in the same condition that you received it. Products can be exchanged if there is a manufacturing fault. If you are not 100% satisfied with your purchase, within 14 days from the RECEIVE date you may either return your purchased product to us for a full refund or exchange it for another product of equal value.Once we have checked and confirm the goods/products, customer will received their refund within 14 working days after the confirmation.
Please contact us at firstname.lastname@example.org or whatsapp us at 0132545747 if you have any questions or doubts.